Application overview

Snapask is a platform for helping student to ask questions of their homeworks. With a single snap of a questions and submits to the platform, an expertise will waiting to solve the problem in the platform.

My role

At Snapask Thailand, I work mainly as a Product owner and product coordinator. Because Snapask headquarter is in Taiwan and whole product team is there, I need to make sure that in our country, we can also gather feedback from our users and report it to them regularly so we can develop a better platform for both students and tutor. I also work closely with customer experience and customer support team and gather requirements from them to get better user experiences.

I work with the product team in Taiwan as a sprint and in each sprint, designers will be responsible for one specific features. My job is to communicate between two teams and make sure our goals are align. 

Goal for re-designing a tutor sign up

From the previous version of the tutor sign up, it gave a lot of confusion to tutors when they first log in and wanted to sign up to be a tutor with Snapask. Especially the upload boxes for credentials, at first it was only 1 box and they have to upload at least 3-4 documents. Sometimes users would uploaded it for five to ten times without knowing that the documents are already there. 

In this new version, we gather feedback from many countries and figure out the best user experience for the new tutor sign up.

Process

The process that Snapask use is a Sprint focus. Each team will divided it into different squad. I am a part of product squad and work cross-function with a customer experience team.  Every week I will have a video call meeting with a product team in Taiwan, we discuss problems, feedback and features that we want to focus for the next sprint.

Wireframe ( Press right to see different screen )